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Shipping Policy

Order processing

Orders are processed within 3 to 7 working days, excluding statutory holidays

Postal delivery is by expedited parcel with tracking number via Canada Post.  

Delivery is offered in Canada only, in the amount* of:

    • $9.99 + tax for orders under $100 + tax

    • Free for orders over $100 + taxes (excluding promotional codes and digital products or gift cards)

BIONA-T is not responsible for lost, damaged packages and/or Canada Post delivery errors. Customers are required to verify their delivery address when completing their order.  

We are not responsible if a package is delivered to the wrong address due to an error in the delivery address. For any package that has been returned to us due to an error in the delivery originating from the customer (forgetting to enter the apartment number or address error, for example), delivery costs for the returns are required, i.e. $9.99 + taxes, even if the order is over $100 + taxes and therefore originally benefited from free delivery.

Do not hesitate to contact us in case of any problem; we will be happy to follow up with Canada Post.  

BIONA-T reserves the right not to honor its price policy for postal shipments in certain remote areas, should the delivery cost exceed $20.  

Local deliveries (the city where the company is located) can be made directly to customers. Without touching.

Exchanges and refunds

Exchange and Refund Policy:  

No refunds, once your order is placed it cannot be cancelled.  However, it can be modified on site by considering the prices of the items.


Return, exchanges and credit notes:

BIONA-T guarantees the quality of its products. We recommend that our customers inspect their order upon receipt. An exchange or credit note (of the value of the items at the time of purchase) is possible in the event of a defect only, and this within 7 days of receipt of the order. A photo or the return of the product may be required.

No refunds, except in case of error on our part. Contact us to find out about our return procedure.

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